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PRIVACY POLICY

SLEEPO AB SAFEGUARDS YOUR PERSONAL PRIVACY
SLEEPO AB is committed to ensuring that your personal data is processed securely, with a high level of protection and in accordance with applicable data protection legislation. This Privacy Policy describes how we process personal data about you as our customer or as a visitor to our website. If you have any questions about our privacy protection, you are always welcome to contact us. Our contact details, as well as those of our Data Protection Officer, are provided below under the heading “Contact Information.”

DATA CONTROLLER
We are the data controller responsible for the processing of your personal data and therefore responsible for ensuring that your data is handled correctly and securely in accordance with applicable legislation. We sell products under several different brands and via several different websites. We are the data controller for personal data collected on sleepo.se, sleepo.no, and sleepo.fi.

OUR PROCESSING OF YOUR PERSONAL DATA

The table below describes where we obtain your personal data, which personal data we process, the purposes for which it is processed, and the legal basis on which we rely for the processing. You are under no obligation to share your personal data with us. However, if you choose not to share any personal data with us, we will not be able to sell or deliver products to you, provide customer service, send you marketing communications, or otherwise interact with you in order to provide our services.

INFORMATION ABOUT OUR CUSTOMERS

 

We have collected the personal data:

Categories of personal data:

Purpose of the processing:

Legal basis:

From you or the population registry (at your request)

Name, email address, address, phone number, personal identity number or coordination number

To administer your purchase, e.g. identification and age verification, receiving the order and delivering the product.

Performance of a contract

From you

Name, email address, and any other personal data you choose to share with our customer service staff

To provide customer service

The processing is necessary for our legitimate interest in providing you with customer service upon request (balancing of interests)

From you

Name, email address, technical data such as IP address, unique device ID, browser, other data from cookies or similar tracking technologies, online behavior such as which products you have purchased

To analyze your online behavior and to tailor and send marketing to you

The processing is necessary for our legitimate interest in marketing our products and services (balancing of interests).

From you

Name, email address, and any other information you provide in connection with the competition

To administer competitions in which you choose to participate

The processing is necessary for our legitimate interest in providing competitions to our customers (balancing of interests)

From you

Personal data you have provided in a review, such as your name

To display reviews for other customers and to tailor our products and offerings

The processing is necessary for our legitimate interest in displaying reviews and adapting products based on such reviews (balancing of interests)

From you

Name, email address, information about your purchase and use of the product

To administer returns

Performance of a contract

From you, through camera surveillance, or via cookies on our website

Purchase and order history, personal identity number or coordination number, video and audio recordings, technical data such as IP address, unique device ID, browser, other data from cookies or similar tracking technologies, online behavior such as which products you have purchased or viewed on our website or one of our websites

To prevent misuse of our websites, services, or products and to prevent crime, such as fraud

The processing is necessary for our legitimate interest in ensuring that our products and services are used in accordance with our terms and applicable legislation (balancing of interests)

From you

Name, email address, information about your purchases

To comply with applicable legislation, such as laws regarding complaints, accounting, taxation, and product safety

The processing is necessary to fulfill our legal obligations

From you

To safeguard our legal interests, for example in the event of non-payment

To safeguard our legal interests, for example in the event of non-payment

The processing is necessary for our legitimate interest in safeguarding our legal interests, for example to obtain payment (balancing of interests)

From you

Information provided at the time of an in-store purchase

To analyze purchasing behavior and to tailor and send marketing to you

Consent

 

INFORMATION ABOUT VISITORS TO OUR WEBSITES

We have collected the personal data:

Categories of personal data:

Purpose of the processing:

Legal basis:

Via cookies on our websites

Technical data such as IP address, unique device ID, browser, other data from cookies or similar tracking technologies, online behavior such as which products you have purchased or viewed on our website or one of our websites

To analyze your online behavior and to tailor and send marketing to you

Consent

Via cookies on our website

Technical data such as IP address, unique device ID, browser, and other data from cookies or similar tracking technologies

To ensure that our website functions properly

The processing is necessary for our legitimate interest in ensuring that our website functions as intended (balancing of interests)

Via cookies on our website

Technical data such as IP address, unique device ID, browser, and other data from cookies or similar tracking technologies

To develop our website, for example based on how the website is used

Consent

 

PROFILING

We may compile information about you from various sources to draw conclusions about your interests and online behavior. This is known as profiling. Profiling enables us to create a customer profile containing information such as what you have purchased from us and which products you have shown interest in on our websites. The purpose of our profiling is to ensure that the marketing sent to you, such as personalized offers or targeted advertisements, is relevant.

OUR SOCIAL MEDIA CHANNELS

We process personal data that we gain access to via our channels on social media platforms for the purpose of marketing ourselves and our products, as well as interacting with existing customers, potential customers, and partners. The processing is necessary for our legitimate interest in marketing ourselves and our products and interacting with existing customers, potential customers, and partners (balancing of interests). Personal data is processed for as long as necessary to fulfill the purposes of the processing. For information about how the platforms process personal data when you visit our social media channels such as Facebook, Instagram, YouTube, and Pinterest, please refer to the respective platform’s privacy policy.

WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We do not disclose personal data to anyone else (third parties), except in situations where it is necessary to fulfill a legal obligation or to fulfill the purposes for which we process your personal data.

The table below outlines situations in which your personal data may be shared with third parties.

Third party:

Purpose of the sharing:

Personal data shared:

Sharing of personal data within the group

We may share your personal data with other companies within the BHG Group (https://www.wearebhg.com/brands/). Such sharing takes place in order to fulfill a legal obligation, to fulfill the purposes for which we process your personal data, or on the basis of our legitimate interests. Personal data may be shared with group companies in the following situations:

  • managing central functions that are partly handled jointly within the group, such as analytics, marketing, finance, and legal assistance in matters such as disputes,

  • carrying out internal ordering and delivery processes between the companies,

  • developing and improving our services, products, and customer experience,

  • for marketing purposes,

  • security and risk management, for example to block customers who have attempted fraud, threatened employees, or otherwise misused our services.

The personal data that may be shared includes, for example, contact details (name, address, phone number, email), purchase and order history, and other relevant information necessary for the purposes described above. Data is shared only to the extent necessary to achieve these purposes and in accordance with applicable data protection legislation.

 

 

Name, phone number, email address, address

Suppliers and partners

We may share your personal data with various suppliers and/or partners if such suppliers or partners require your personal data in order to perform their services for us, for example providers of cloud services.

Name, phone number, email address, address

Authorities

Personal data may be disclosed to authorities when required in order to comply with legal obligations.

 

Name, address, personal identity number

Divestment

In the event that we intend to transfer all or parts of our business, personal data may be shared with a potential buyer.

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YOUR RIGHTS

Below is a summary of the rights you have as a data subject under the GDPR.

Right to withdraw consent
When the processing of your personal data is based on your consent as the legal basis, you have the right to withdraw your consent at any time by contacting us using the contact information provided at the bottom of this Privacy Policy.

Right to information
You have the right to receive information about whether we process personal data concerning you and, if so, to receive a copy of such data together with information about the purposes of the processing, categories of personal data processed, categories of recipients, storage periods, your rights regarding the processing, the existence of automated decision-making (including profiling), information about safeguards applied when transferring your personal data outside the EU/EEA, and, if the data was not collected from you, the source of the data.

Right to rectification
If the personal data we process about you is incorrect, incomplete, or outdated, you have the right to request that we correct or complete it without undue delay.

Right to erasure
You often have the right to request that we erase your personal data without undue delay. This applies when (i) the personal data is no longer necessary for the purposes for which it was processed, (ii) you withdraw your consent and there is no other legal basis for the processing, (iii) you object to processing for direct marketing purposes or to processing based on legitimate interests and we cannot demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, (iv) the processing is not carried out to establish, exercise, or defend legal claims, (v) the personal data has been processed unlawfully, or (vi) the personal data must be erased to comply with a legal obligation.

Right to object
You have the right to object at any time to processing of personal data based on our legitimate interests, including profiling. You also always have the right to object to processing of your personal data for direct marketing purposes. We will then cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is carried out to establish, exercise, or defend legal claims.

Right to restriction of processing
In certain cases, you have the right to request that we restrict the processing of your personal data. This applies when (i) you believe the personal data is inaccurate and you are awaiting verification of its accuracy, (ii) the processing is unlawful and you request restriction instead of erasure, (iii) we no longer need the personal data for the purposes of processing but you need it to establish, exercise, or defend legal claims, or (iv) you have objected to processing based on legitimate interests and you are awaiting verification of whether our legitimate grounds override yours.

Right to data portability
When personal data you have provided to us is processed automatically and based on your consent or on a contract with you as the legal basis, you have the right to receive your personal data in a commonly used, machine-readable format and to transmit that data to another controller.

Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint regarding our processing of your personal data with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten), Box 8114, 104 20 Stockholm.


COOKIES

We use cookies and similar technologies to provide certain functions on our websites, as well as to improve the website and deliver better and more personalized marketing. We use cookies in accordance with this Privacy Policy. Read more about Cookies.


CHANGES

We reserve the right to amend this Privacy Policy at any time. When changes are made, we will publish the revised Privacy Policy on sleepo.se together with information on when the changes take effect. We may also inform you of changes in another appropriate manner.


CONTACT INFORMATION

Please do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data, or if you wish to exercise your rights under this Privacy Policy or applicable law.

Sleepo AB
Company registration number: 556857-0146
Postal address: Markvardsgatan 9, 113 53 Stockholm
Contact us here.
Data Protection Officer: Philip Nickolsten
Email: philip@sleepo.se

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