customer service star

Sleepo is looking for a new colleague for its customer service team!

Sleepo AB

Customer service employee

Municipality: Stockholm

Scope: Full time

Duration: Permanent

Employment type: Permanent or fixed-term employment

Qualifications and experience

Work experience

Meritorious

• Customer Service Representative - 1-2 years of experience

Language skills

Requirements

• Swedish
• English language

Meritorious

• German language
• Finnish

About the job

Do you want to work for one of Sweden's fastest growing online furniture and homeware companies? Are you passionate about customer service and helping people? Do you love furniture and homeware? At the same time as you like to work administratively? Then you might be Sleepo'snew customer service star and should apply today!

About Sleepo

Sleepo is a leading online retailer of furniture and homeware with sales in Sweden, Norway, Finland and Germany. We offer over 15,000 products from a variety of well-known Brands as well as our rapidly growing own range. We are a passionate and ambitious company that offers customers a first-class shopping experience with a competitive customer offer.

About the role

The role involves responsibility for the entire customer journey, delivering a first-class customer experience to our customers. You will be answering customer queries via phone, chat and email, assisting customers with everything from product queries, delivery issues and any problems that may arise along the way. In addition to answering customer questions, you will work with sales via phone, chat and email and receive customers in our showroom.

We offer you a role with varied days where you get to express your structured and orderly side while combining it with your passion for service.

We are looking for you who

Have experience of customer service via phone and email and have an excellent sense of customer service while being driven to deliver a world-class customer experience.

You are meticulous, stress-resistant and passionate about service. You should be good at recognising details, have a keen interest in orderliness and like to have many balls in the air. You are articulate in speech and writing and comfortable using the telephone as a working tool. You should also enjoy customer meetings as we have a showroom where we receive customers.

Part of the work requires deviation management where you as an individual need to be decisive, customer and solution-oriented. You should also have the ability to deliver excellent customer service in all situations and be the problem solver when errors occur.

As a person, you are passionate about service and thrive in a role where there are many social contacts. You are independent, confident and love to help others. Of course, you are punctual and reliable and take great responsibility for your tasks, ensuring that they are completed on time and in a satisfactory manner. Furthermore, the role involves a variety of tasks in a fast-paced environment, which requires you to be flexible and accurate so that information does not fall through the cracks. Finally, you will work closely with your colleagues, which requires you to have good teamwork skills.

What we offer

We offer you a place in a passionate and growing company with a modern office in the centre of Stockholm. The workplace is very familiar with a flat organisation with high ceilings.

The position is full-time and is a permanent position with immediate start.

Are you our new colleague? Then you should apply by emailing your CV and personal letter to career@sleepo.se, and we will contact you immediately.

If you have any questions about the position, you are welcome to contact Eila Söderman, Head of Customer Experience at eila@sleepo.se.

About the position

Salary

Salary type: Fixed monthly, weekly or hourly salary

Where is the workplace located?

Markvardsgatan 9, 113 53 Stockholm

Workplace & culture

At Sleepo, our culture is based on unpretentiousness, curiosity and forward thinking. Everyone is equally important to us and we strive to grow as a team. To achieve this, our employees are given the opportunity to shape their own role and work situation.

In addition to having fun together during working hours, we make sure to get out on joint activities and thus grow together. We are proud of our company culture and strive to make it even better!

How to contact us

You can apply for the position by emailing your CV and cover letter to join@sleepo.seand we will contact you immediately.

If you have any questions about the position, please contact Eila Söderman, Head of Customer Experience at eila@sleepo.se.

Phone number
08-20 87 70

About Sleepo

Sleepo is one of Sweden's leading online retailers of furniture and home furnishings. We offer our customers a first-class shopping experience with a competitive customer offer and a well-selected range. The company has grown rapidly and today offers over 15,000 products spread over 80 Brands combined with the company's own range. Today, Sleepo has about 70 different product categories in furniture and home furnishings, and the range is constantly growing.